Intelroll Global Tarasola Light Retractable Awning Pergola - 3m x 2m

Shipping Policy – AstroGard

Thank you for choosing AstroGard—your destination for smarter living solutions. We're committed to making sure your order arrives promptly and safely.

Shipping Rates
Free shipping on most selected U.S. items for orders over $200
Flat rate shipping of $19.99 for all other orders under $200

Order Processing & Delivery
Orders are processed within 1–2 business days (Monday–Sunday, 12:00 PM – 9:00 PM GMT)
Delivery typically occurs within 4–7 business days after dispatch

Shipping Methods
Orders are shipped via trusted carriers; larger items may ship via freight
For freight deliveries, we will contact you to schedule curbside delivery
Ensure your contact information, especially your phone number, is accurate at checkout

Order Confirmation & Tracking
You will receive an email confirmation after placing your order
Once your order ships, you’ll receive an email with tracking details

Address Changes
To request a shipping address change, contact us within 24 hours of placing your order

Order Cancellations
Orders can be canceled any time before they ship
If your order has already been dispatched, please refer to our Refund Policy

Damages & Issues
Please inspect your order upon delivery
If the product is damaged, defective, or incorrect, contact us immediately
We will cover return shipping costs and resolve the issue promptly

Need Help?
Phone: (320) 361-6690
Email: support@astrogard.com

Thank you for shopping with AstroGard—where smart innovation meets everyday life.

100% Price Match Guarantee

At AstroGard, we work tirelessly to ensure you’re getting the best prices online. If you find a lower price for the same product on another site, let us know, and we’ll beat it—hands down! We want you to shop with complete confidence knowing you’re receiving the absolute best value.

Price Match Guarantee Terms & Conditions

Exclusions:

• Promotions like rebates, "buy one, get one free" offers, or similar deals are not eligible.

• Auction or discount websites (e.g., eBay) do not qualify.

Authorized Retailer Requirement:

• The competitor must be an Authorized Retailer of the item you are purchasing.

Calculation Details:

• Price match includes item price, applicable sales tax, and shipping charges to ensure an accurate comparison.

Exclusions for Exchanges and Replacements:

• Price matches do not apply to exchange orders or replacements.

Additional Restrictions:

• Some exclusions may apply; contact us for clarification.

How to Request a Price Match

If you find a lower price, contact us at support@astrogard.com or call (320) 361-6690 with the details of the competitor's offer. We’ll review the request and make it right!

Thank you for choosing AstroGard, where quality meets unbeatable pricing.

Refund & Returns Policy

At AstroGard, we are committed to ensuring your satisfaction with every purchase. Please review our refund and return conditions carefully to understand our process.

Return Conditions

Eligibility:

• Returns must be requested within 30 days of receiving your item.

• Items must be in their original condition, unused, with tags, and in their original packaging.

• A receipt or proof of purchase is required for all returns.

Restocking Fee:

• A 25% restocking fee applies to all returns, except for defective or damaged items.

Shipping Costs:

• For returns due to a change of mind, customers are responsible for return shipping costs.

• For damaged, defective, or incorrect items, we will cover the return shipping costs.

How to Start a Return

• Contact us at support@astrogard.com to initiate your return.

• If your return is approved, we will provide detailed instructions on how and where to ship your package.

• Important: Items returned without prior approval will not be accepted.

Return Process

Shipping Returns:

• All returns must be shipped via mail.

Return Label:

• For defective or damaged items, we will email you a prepaid return label. Simply download and print the label to complete your return.

Refund Process

• Once we receive and inspect your return, we will notify you via email about the status of your refund.

• Approved refunds will be processed within 3-5 business days and credited to your original payment method.

Late or Missing Refunds:

• Check your bank account or credit card statement.

• Contact your bank or credit card company as processing times may vary.

• If the refund is still missing after these steps, contact us at support@astrogard.com or call us at (320) 361-6690.

Damages & Issues

Damaged or Incorrect Items:

• Please inspect your order upon receipt. If it is defective, damaged, or incorrect, contact us immediately so we can resolve the issue. Return shipping for these cases is covered by us.

Need Assistance? For any further questions or support, our team is here to help. Email us at support@astrogard.com or call us at (320) 361-6690, and we’ll ensure your experience is seamless.

Thank you for choosing AstroGard, where quality and customer care come first!