We aim to make your shopping experience seamless and enjoyable. Below are answers to our most frequently asked questions.
Shipping & Delivery
How long will it take for my order to ship and be delivered?
Orders are processed within 1-2 business days and delivered within 4-7 business days.
Rare delays may occur, but any exceptions will be clearly noted on the product page.
How will I know when my order has shipped?
Once your order is dispatched, we’ll email you a tracking number and details to monitor its progress.
Do you send an order confirmation via email?
Yes, you will receive a confirmation email immediately after placing your order. Ensure your email address is correct to receive updates.
Returns & Refunds
What is your return policy?
We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
Do you offer free returns?
For defective or damaged products, we cover return shipping costs.
For all other returns, including customer remorse, the return shipping cost is your responsibility.
What should I do if my product arrives damaged?
Inspect your items upon delivery. If damage is visible, note it when signing for delivery or write “suspect damage.”
Email photos of the damage to support@astrogard.com, and we’ll arrange a replacement or provide compensation.
Payments & Orders
What payment methods are accepted?
We accept:
Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
Digital Wallets (Apple Pay, Google Pay)
PayPal Express
How do I place an order?
Select your desired product and click “Add To Cart.”
Proceed to checkout and provide shipping and billing information.
You will receive an order confirmation email once your purchase is complete.
Prefer phone orders? Call us at (320) 361-6690 to place your order.
Can I change my order?
You can modify your order at no additional cost before it ships. Contact us at support@astrogard.com for changes. Price adjustments will be handled accordingly.
Cancellations
What is your cancellation policy?
You may cancel your order anytime before it ships for a full refund. For cancellations, email us at support@astrogard.com immediately.
Customer Support
For questions or immediate assistance, please contact us:
