Warranty Policy
Last Updated: 29/11/2025
AstroGard provides no independent or separate commercial warranty. Any warranty included with a product is offered, owned, and fulfilled by the original brand or supplier. The warranty descriptions displayed by AstroGard are written exclusively based on official warranty terms, coverage, limitations, and claim instructions supplied to us by our partner brands and product suppliers. We do not alter, extend, or guarantee coverage beyond what the supplier originally defines and approves.
AstroGard acts as a facilitator of warranty claims. Final warranty eligibility, required evidence, approval, and resolution outcome are determined solely by the supplier or product brand in accordance with U.S. federal and state warranty law.
What May Be Covered
Coverage depends on the original supplier warranty and may include defects in materials or workmanship only if the supplier originally defines those issues as eligible.
What Is Not Covered
Exclusions depend on the original supplier warranty and may include, but are not limited to, accidental damage, misuse, incorrect installation, modifications, unauthorised repair, wear-and-tear, or missing proof of purchase - only when these exclusions are defined by the supplier in the warranty information provided to us.
Warranty Duration
Warranty length varies by product and is valid for a single fixed term originally defined by the supplier. Warranty periods do not renew unless the supplier explicitly offers renewal.
Submit a Warranty Claim
Contact AstroGard Support to open a warranty request with your supplier:
- Email : Support@astrogard.com
You may be asked to provide only the documentation your supplier requires, which may include:
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Order number + proof of purchase (invoice/receipt)
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Clear photos or video evidence of the defect
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Product name/model and serial or batch number if originally required by the supplier
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Description of product use and failure
If the supplier warranty includes shipping support, return labels, inspection, repair, replacement, or refunds, we will follow their authorised process. If the supplier warranty does not include shipping coverage, the customer may be required to handle initial return shipping.
Possible Resolutions (Supplier-Approved Only)
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Repair
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Replacement (same or equivalent model if originally offered by the supplier)
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Refund (full or partial, only when originally included by the supplier as an approved resolution)
Frequently Asked Questions (FAQ)
Do you provide product warranties?
No — we only display and honour the warranty our partners originally provides.
Who approves or denies claims?
The supplier or product brand is the final decision maker on claim approval, evidence, and resolution.
Can I submit a claim through AstroGard?
Yes — we open the request with the supplier on your behalf, then they determine the outcome.
Is accidental damage included?
Only if it was originally defined by the supplier in the warranty details provided to us.
Will unauthorised repair void coverage?
Yes — if this was originally listed by the supplier as a void condition and provided to us.
What proof will I need?
Only the proof your supplier originally requires in the warranty details they provided to us, which may include invoices, photos, videos, or identifiers.
Do you cover return shipping?
Only if your supplier’s warranty originally includes shipping support. If not included, the customer handles initial return shipping.
Are warranties transferable?
Only if this was originally stated by the supplier or brand and provided to us.
What if info on your site differs from my product warranty?
Our displayed warranty copy never overrides original supplier warranty terms, However if there is a discrepancy please do call our staff and let us know.
What if my supplier updates warranty terms after I buy?
Your warranty follows the supplier terms valid at the time you purchased, not future updates unless the supplier allows it.
How long will claims take?
AstroGard opens requests within 1–3 business days, then processing time depends on supplier timelines.
Transparency Statement
Warranty descriptions displayed by AstroGard are created entirely from official terms provided to us by suppliers and product brands. We facilitate claims but do not guarantee coverage or resolutions outside what the supplier originally defines and approves.
